FAQs
Answers to the questions we hear most. Can’t find what you need? Contact us.
How do I receive my product?
After your payment is confirmed, we send your files to the email address you used at checkout within 12 hours.
Is anything shipped to me?
No. All our products are digital PDF files. Nothing is shipped, and there are no shipping fees or customs charges.
I did not receive my files. What should I do?
Check your spam or promotions folder first. If nothing arrived after 12 hours, email us at contact@westmonti.com with your order number and we will resend your files.
Can I get a refund?
Yes, within 14 days if a file is damaged, missing or very different from its description. See our Refund Policy for details.
Which payment methods do you accept?
We accept PayPal and all major credit and debit cards through the secure PayPal checkout.
Can I print the files?
Yes. You can print them at home or at a print shop as many times as you need for your personal use.
Can I use the files on my iPad or tablet?
Yes. Open the PDF in any PDF or note-taking app, such as GoodNotes or Notability.
What if my file does not open?
Email us at contact@westmonti.com with your order number. We will send you a new file or give you a refund.
Do I need an account to buy?
No. You can check out as a guest. Just make sure your email address is correct, because that is where we send your files.
Can I share or resell the files?
No. Each purchase is a personal license. You may not share, resell or redistribute the files. See our Terms of Service.